到岗时间:不限
婚况要求:不限婚况
Responsibilities:·Receivequeriesviaphone,emailorchatandlogcontactsintothesharedservicecasemanagementsystem.·Resolvequeriesbyreferringtodocumentationsuchasfrequentlyaskedquestionsandstandardoperatingproceduresandescalatewherethesecannotberesolved.·Takeownershipofcustomer/employeecontactsensuringthateachcontactisacceptedandresolvedwithahighdegreeofcustomerfocus.·Identifygapsinthesupportingdocumentationandalsoareaswherethelevelofcustomerservicecouldbeimproveddrivingincreasednumbersofquestions/queriesbeingresolvedatfirstcontact.·Carryoutauditsandchecksonresponsesandcasesraisedasrequiredtoensureahighdegreeofaccuracyandongoingservicedelivery.·Communicateeffectivelybothverballyandinwrittenformwithemployeestoexplainandresolvequeriesandconcerns.Thiscouldbeviaemail,phoneandchat/instantmessaging.·Bepartofateamthatactivelyseekscustomerfeedbacktoimprovelevelsofservice.·ParticipationinthecontinuousimprovementofHRprocesses.BasicqualificationsFluentinEnglish.CustomerServiceExperienceComputerliteracy(Excel,Work,PowerPoint,Outlook)Abilitytoworkininternationalteamswhereteammembersareindifferentlocationsandbelongtodifferentcultures.AbilitytoworkwithconfidentialinformationAbilitytoworkinchangingenvironmentFlexibilityPreferredqualificationsExperienceworkinginaHRSharedServiceEnvironment.ExperienceofworkingwithPeoplesoft.
职位发布者
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地址:北京朝阳区东四环中路56号远洋国际中心A座
联系我时就说是在 北京 上看到的